Support
Email us at support@blushnote.app.
Fastest from inside the app: Us → Help → Email support. It adds a line with your app version, iOS version and iPhone model so we can help quicker — nothing else.
Common questions
Widget not showing?
Open Blushnote once after installing, then add the widget again. On iOS 17, widgets appear after the first sync, which takes a few seconds with a connection. Still blank? Remove the widget, open the app, and add it back.
Distance looks wrong
Distance updates when either of you moves a meaningful amount, not every second, and it's rounded to 100 m. If it looks stale, check that location is set to "Always" in Settings and that Low Power Mode is off. If either of you paused sharing, the widget says so.
Does my partner pay too?
No. One Premium plan covers both of you. Whoever buys it, you both get everything, and it stays with the two of you as long as the plan is active.
What does my partner see?
Your name and photo, how far apart you are (never a map or an address), the notes and photos you send, your quiz picks, and your daily answer once you've both answered. Your journal is shared. You can pause distance anytime, and your partner will see that it's paused.
How does the streak count days?
A day counts when you've both answered the daily question. Each day closes at the later of your two midnights plus 3 hours, so time zones don't cost you. You get one Streak Shield on the 1st of every month, and it covers a missed day automatically.
How do I cancel?
Go to Us → Premium → Manage, or Settings → your name → Subscriptions on the iPhone that bought it. Only the person who bought Premium can cancel it. You both keep Premium until the end of the paid period. Refunds are handled by Apple: reportaproblem.apple.com.
I bought Premium but it isn't on
Open the paywall and tap Restore, with the same Apple ID that bought it. Premium usually appears within a minute on both phones. Still off after that? Email us with the date of purchase.
How do I unpair?
Us → Data → Unpair. You can undo it for 30 days. Your shared journal stays with your partner, so export a copy for yourself first (Us → Data → Export my data).
How do I delete my account?
In the app: Us → Data → Delete account. This deletes your account, profile, answers, notes, pings, location and the photos you sent. Your partner keeps their own copy of shared journal entries. Deleting the account does not cancel a subscription — cancel it in Settings first. Can't open the app any more? Email support@blushnote.app from the address you signed up with and we delete it for you.